Privacy Policy

1. Introduction

This Privacy Policy describes how pg123 ("we", "us", "our") collects, uses, stores, shares, and protects personal information obtained from users ("you", "your") of our online gaming platform accessible at https://pg123.cam. This policy applies to all services offered by pg123, including online casino games, live dealer games, sports betting, togel lottery draws, and all related features and functionality.

By creating an account, depositing funds, or using any pg123 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this Privacy Policy, you must not use pg123 services.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming guidelines, which together form the complete legal framework governing your use of pg123.

2. Information We Collect

pg123 collects various types of personal information necessary to provide, maintain, and improve our gaming services, ensure account security, comply with legal obligations, and prevent fraud and money laundering. The categories of information we collect include:

2.1 Registration and Account Information

When you create a pg123 account, we collect the following mandatory information:

• Personal Identifiers: Full legal name (as shown on your Indonesian identity documents), date of birth, gender, nationality, and place of birth
• Contact Information: Residential address in Indonesia (including street, city, province, postal code), primary email address, and mobile phone number
• Account Credentials: Username, password (stored in encrypted hash format), and security questions/answers for account recovery
• Preferred Currency: Indonesian Rupiah (IDR) is the default and only supported currency

2.2 Identity Verification (KYC) Documents

To comply with anti-money laundering regulations and responsible gaming requirements, we collect identity verification documents including:

• Indonesian Identity Card (KTP): Photograph or scanned copy showing full name, date of birth, address, ID number, and photograph
• Proof of Address: Recent utility bill, bank statement, or government-issued document (dated within the last three months) confirming your residential address
• Payment Method Verification: Bank account statements or e-wallet screenshots showing account holder name matching your registered name
• Selfie Verification: In some cases, a photograph of you holding your KTP identity card for facial recognition verification

All identity documents are stored securely in encrypted format on servers with restricted access, and are used solely for identity verification and regulatory compliance purposes.

2.3 Financial and Transaction Information

We collect comprehensive records of all financial transactions conducted through your pg123 account:

• Deposit Information: Amount, date, time, payment method (bank name, e-wallet provider), transaction reference numbers, and processing status
• Withdrawal Information: Amount requested, date, time, destination bank account details (account number, bank name, account holder name), and processing status
• Payment Method Details: Indonesian bank account numbers, bank names, e-wallet account identifiers (for OVO, DANA, GoPay, etc.), and account holder names
• Bonus and Promotion History: All bonuses claimed, wagering progress, bonus expiration dates, and fulfillment status

2.4 Gaming and Betting Activity

We maintain detailed records of all gaming activity to ensure fair play, resolve disputes, and comply with regulatory requirements:

• Bet History: All bets placed including game type, bet amount, odds, stake, potential winnings, actual winnings, date, time, and unique bet identifiers
• Game Session Data: Login times, logout times, session duration, games played, rounds completed, and game outcomes
• Sports Betting Details: Sports leagues selected (BRI Liga 1, EPL, etc.), markets chosen (match winner, mix parlay, voor bola handicaps), and bet settlement results
• Account Balance Changes: Complete ledger of all balance additions, deductions, bonus credits, and withdrawals

2.5 Technical and Device Information

We automatically collect technical information about your device and how you access pg123:

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, and device language settings
• Network Information: IP address, internet service provider, approximate geographic location (city level, derived from IP address), and timezone
• Access Logs: Login timestamps, page URLs visited, features used, clickstream data, and time spent on each page
• Performance Metrics: Page load times, error messages, crash reports, and other diagnostic data used to improve platform performance

2.6 Communication Records

We retain records of all communications between you and pg123 for quality assurance and dispute resolution:

• Customer Support Interactions: Live chat transcripts, email correspondence, WhatsApp message history, and support ticket records
• Marketing Communications: Email newsletter subscriptions, promotional SMS opt-ins, and communication preference settings
• Feedback and Surveys: Any feedback, reviews, or survey responses you provide voluntarily

3. How We Use Your Data

pg123 uses the personal information we collect for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your pg123 gaming account
• Authenticating your identity when you log in to prevent unauthorized access
• Processing deposits and withdrawals to and from your account balance
• Enabling you to place bets and play games across our platform
• Tracking your bonus eligibility, wagering requirements, and promotional progress
• Providing customer support and responding to your inquiries

3.2 Compliance and Legal Obligations

• Verifying your age (21+ requirement) and identity to prevent underage gambling
• Complying with Know Your Customer (KYC) and anti-money laundering (AML) regulations
• Detecting and preventing fraud, money laundering, and other illegal activities
• Identifying and closing duplicate accounts in violation of our single-account policy
• Fulfilling legal obligations to report suspicious transactions to relevant authorities
• Responding to court orders, subpoenas, and lawful government requests

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious patterns indicating fraud or account compromise
• Detecting collusion, bonus abuse, and other violations of our Terms & Conditions
• Protecting against unauthorized access, hacking attempts, and cyber attacks
• Identifying and blocking users from restricted jurisdictions
• Implementing responsible gaming controls and self-exclusion measures

3.4 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve game selection and platform features
• Conducting statistical analysis to understand betting patterns and popular games
• Testing new features and services with user segments
• Optimizing website performance, page load speeds, and mobile responsiveness
• Troubleshooting technical issues and resolving bugs

3.5 Marketing and Promotional Communications

• Sending promotional emails about bonuses, tournaments, and special offers (with your consent)
• Personalizing bonus offers based on your gaming preferences and activity level
• Notifying you of new game releases, features, and platform updates
• Conducting market research and customer satisfaction surveys

You may opt out of marketing communications at any time by clicking the unsubscribe link in promotional emails or adjusting your communication preferences in your account settings.

4. Data Sharing and Disclosure

pg123 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of third parties under specific circumstances:

4.1 Service Providers and Business Partners

We share necessary information with trusted third-party service providers who assist in operating our platform:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to process deposits and withdrawals. We share transaction amounts, account details, and identification information required to complete financial transactions.
• Game Providers: Software studios like Pragmatic Play, PG Soft, Evolution Gaming, and Microgaming receive minimal user data (typically just a unique user ID) necessary to deliver game content and track game outcomes.
• Identity Verification Services: Third-party KYC verification providers that assist in automated identity document verification and facial recognition checks.
• Customer Support Tools: Live chat software providers and customer relationship management (CRM) systems used to deliver efficient customer support services.
• Cloud Hosting and Infrastructure: Server hosting providers, content delivery networks (CDNs), and database management services that store and deliver pg123 platform content.

All third-party service providers are bound by strict confidentiality agreements and are authorized to use your personal information only for the specific services they provide to pg123. They are prohibited from using your data for their own purposes.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulators, courts, and other governmental authorities when:

• Required by applicable law, regulation, legal process, or government request
• Necessary to comply with gaming license conditions and regulatory obligations
• We detect suspected illegal activity, fraud, or money laundering and are obligated to report such activity
• Necessary to enforce our Terms & Conditions or protect our legal rights
• Required to protect the safety and security of our users or the public

4.3 Business Transfers

In the event that pg123 undergoes a business transition such as a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor organization as part of the transaction. We will notify you via email and prominent notice on our website before your information becomes subject to a different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you personally. For example, we may publish industry reports showing overall player statistics, popular game categories, or betting trends without revealing individual user information.

5. Data Security Measures

pg123 implements industry-leading technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security infrastructure includes:

5.1 Encryption Technologies

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols, the same encryption standard used by banks worldwide.
• Data-at-Rest Encryption: All personal information stored in our databases is encrypted using AES-256 encryption algorithms to prevent unauthorized access even if physical storage media is compromised.
• Password Hashing: User passwords are never stored in plain text. We use industry-standard bcrypt hashing with salt to protect account credentials.

5.2 Access Controls and Authentication

• Role-Based Access Control: Only authorized pg123 personnel with legitimate business needs can access personal user data, and access is restricted based on job function.
• Multi-Factor Authentication: Our internal systems require multiple authentication factors to prevent unauthorized employee access.
• Audit Logs: All access to user data is logged and monitored for unusual activity or policy violations.

5.3 Infrastructure Security

• Firewall Protection: Advanced firewalls protect our servers from unauthorized network access and cyber attacks.
• DDoS Mitigation: Distributed Denial of Service (DDoS) protection systems ensure platform availability even during coordinated attacks.
• Intrusion Detection: Real-time monitoring systems detect and alert us to potential security breaches or suspicious activity.
• Regular Security Audits: We engage independent third-party security firms to conduct penetration testing and vulnerability assessments quarterly.

5.4 Data Backup and Recovery

• Automated Backups: All user data is backed up to geographically distributed servers multiple times daily to prevent data loss.
• Disaster Recovery Plan: Comprehensive disaster recovery procedures ensure business continuity in the event of system failures, natural disasters, or other catastrophic events.

6. Cookies and Tracking Technologies

pg123 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on return visits.

6.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, account authentication, and session management. These cannot be disabled.	Session or up to 30 days
Performance Cookies	Collect anonymous data about how users navigate pg123 to help us improve platform performance and user experience.	Up to 2 years
Functionality Cookies	Remember your preferences (language, timezone, display settings) to provide personalized features on return visits.	Up to 1 year
Advertising Cookies	Track your activity to deliver relevant bonus offers and promotional content based on your gaming preferences.	Up to 1 year

6.2 Managing Cookie Preferences

You can manage your cookie preferences through your web browser settings. Most browsers allow you to refuse cookies or delete cookies already stored on your device. However, disabling essential cookies may impact your ability to use certain pg123 features, such as staying logged in or maintaining session state.

For more information on managing cookies, visit your browser's help section: Chrome, Firefox, Safari, or Edge all provide detailed cookie management instructions.

7. Your Privacy Rights

As a pg123 user, you have the following privacy rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of all personal information we hold about you. You can view most account information directly in your pg123 account dashboard, including transaction history, bet history, and profile details. For a comprehensive data export, contact [email protected] with your request.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update certain information (email address, phone number, address) directly in your account settings. For changes to verified information (name, date of birth), you must contact customer support with supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal information under certain circumstances. However, we are legally required to retain certain data for regulatory compliance (typically 5-7 years after account closure) including transaction records, identity verification documents, and betting history. After regulatory retention periods expire, we will permanently delete your data upon request.

7.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information in specific situations, such as during a dispute about data accuracy or while you exercise your right to object to processing.

7.5 Right to Data Portability

You can request a copy of your personal data in a structured, commonly used, machine-readable format (typically CSV or JSON) that can be transferred to another service provider.

7.6 Right to Object

You have the right to object to processing of your personal information for marketing purposes at any time. You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or adjusting your communication preferences in your account settings.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. However, withdrawal will not affect the lawfulness of processing conducted before consent was withdrawn.

To exercise any of these rights, please contact us at [email protected] with your account username and a detailed description of your request. We will respond to all valid requests within thirty (30) days.

8. Data Retention Periods

pg123 retains your personal information for different periods depending on the type of data and our legal obligations:

• Account Information: Retained for the duration of your active account, plus seven (7) years after account closure to comply with financial regulations and dispute resolution requirements.
• Transaction Records: Retained for a minimum of seven (7) years from the date of transaction as required by anti-money laundering regulations and tax laws.
• Identity Documents (KYC): Retained for seven (7) years after account closure to comply with regulatory requirements.
• Gaming and Betting History: Retained for seven (7) years to support dispute resolution and regulatory audits.
• Customer Support Communications: Retained for three (3) years after the last interaction for quality assurance and dispute resolution.
• Marketing Communications: Retained until you unsubscribe or opt out, after which we retain a record of your opt-out preference to ensure we do not contact you again.

After these retention periods expire, we securely delete or anonymize your personal information so that it can no longer be associated with you personally.

9. Children's Privacy Protection

pg123 strictly prohibits use of our services by anyone under twenty-one (21) years of age. We do not knowingly collect, use, or maintain personal information from minors. Our age verification procedures, including mandatory KYC checks requiring government-issued identity documents, are designed to prevent underage access.

If we discover that we have inadvertently collected information from someone under 21 years of age, we will immediately delete that information from our systems, close the associated account, void all bets and winnings, and return deposited funds (without interest) to the originating payment method.

Parents and guardians who believe their child has provided information to pg123 should contact us immediately at [email protected] so we can take appropriate action.

10. Changes to This Privacy Policy

pg123 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes that significantly affect how we collect, use, or share your information, we will notify you by:

• Sending an email notification to the email address registered with your account
• Displaying a prominent notice on the pg123 homepage and in your account dashboard
• Updating the "Last Updated" date at the top of this Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of pg123 services after we post changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must stop using pg123 services and close your account.

11. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Email: [email protected] (for privacy-related inquiries, include "Privacy Request" in the subject line)
• Live Chat: Available 24/7 through the chat widget on our website
• WhatsApp: +62 812 3456 7890 (available 08:00 - 02:00 WIB daily)

For formal data protection inquiries or to lodge a complaint, you may contact our Data Protection Officer directly at [email protected]. We take all privacy concerns seriously and will investigate and respond to your inquiry within thirty (30) days.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.